At artiwalkers customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us! Every order from artiwalkers has a 30-day return or refund guarantee. This entitles you to claim a refund or replacement within 30-days of receiving your items. To make a claim, please follow one of the options below.
There are certain situations where only partial refunds are granted (if applicable)

Situations When We Refund

1. Product issues

We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.

2. Shipping Time

For handmade products, we will ship within 10 days. You can find the product details in the product description.

3. Item out of stock

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

Return Process

1. Please include the following information in the return package :

① Order number of the item(s) you want to return.

② Shipping label (outside the package).

③ Reasons for return.

Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.

We will refund you after we have received your package and inspected it.

2. Return address

You wish to return the items to the nearest return address, please contact our customer service first time，we will get back to you within 24 hours.

Email: services@artiwalkers.com

3. Return Announcement

① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.

② Please contact us no later than 30 days after you have received your order.

③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.

④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.

⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.

 

Policy Exclusions

Goods are not covered by our 30-day return or refund policy if:

1. The product serial number and product was not distributed by Artiwalkers;
2. Goods have been worn and damaged, stretched or contaminated.
3. Goods were damaged or worn out by improper use.
4. Goods are returned without included accessories.
5. Goods are stored or exposed to extreme environments;
6. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
7. Partial goods of a complete set are be returned;
8. The claim is made more than 30 days after you received the goods.